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Dealing with a social media crisis Whilst almost all of us rely on social media to express our views, feelings and opinions; with that can come the power to destroy a business’ reputation. Whether facing a full-scale social backlash from multiple angles or dealing with one disgruntled customer, it’s vitally important to control any social […]
You’ve probably heard about all these secret tips that can turn you into an internet superstar overnight and that story about the business who went viral and got the attention of that mega celebrity. Whilst some of that may be true (although a lot probably isn’t) there are some even bigger, dare we say, mistruths, […]