Achieving Perfection

Professional yet Personal

We take time to get to know our clients and their businesses, enabling us to provide a better service and meet deadlines quicker. Getting a feel for a company is vital in projecting the right image for them.

Energetic

Deadlines are there to be met. If we've set one, we keep it - no excuses.

Responsibility

We take ownership and hold ourselves accountable for our own actions, choosing to lead by example. We are not in denial, we do not blame others and we do not make excuses.

Fun, Creative & Positive

We are here to enjoy our experiences. We are positive, creative and professional, but have fun at the same time. That Monday morning feeling...what's that then?

Excellence

When we do something, we do it right. Our performance sets us aside from others in our industry. We will not "make do" nor be happy when things are "near enough".

Communication

Communication between the team and our clients is key within Urban Feather. All communication should be clear, professional and regular.

Teamwork

We will achieve more for our clients by supporting each other and working together.

Integrity & Honesty

At Urban Feather, we are honest and trustworthy at all times. We won't say, promote or promise anything we can't deliver, and if we don't believe something to be in a client's best interest we'll say so.

Outstanding Customer Service

We strive to be better, going beyond the expectation of our clients each and every time.

Never Giving Up

No matter how tough a brief might be, what challenges we may face, we will never give up on a project or client.

I was looking for help with email marketing and how best to achieve this. Jamie was able to go through the different options with me and gave excellent advice so I understood what was required.

Steve Taylor, IT Manager, STC Services