The Urban Feather 10 points of culture define who we are as a business. They encourage us to strive for PERFECTION in every project we complete, for every client we deal with, every single day.
Professional yet Personal
We take time to get to know our clients and their businesses, enabling us to provide a better service and meet deadlines quicker. Getting a feel for a company is vital in projecting the right image for them.
Deadlines are there to be met. If we've set one, we keep it - no excuses.
We take ownership and hold ourselves accountable for our own actions, choosing to lead by example. We are not in denial, we do not blame others and we do not make excuses.
Fun, Creative & Positive
We are here to enjoy our experiences. We are positive, creative and professional, but have fun at the same time. That Monday morning feeling...what's that then?
When we do something, we do it right. Our performance sets us aside from others in our industry. We will not "make do" nor be happy when things are "near enough".
Communication between the team and our clients is key within Urban Feather. All communication should be clear, professional and regular.
We will achieve more for our clients by supporting each other and working together.
Integrity & Honesty
At Urban Feather, we are honest and trustworthy at all times. We won't say, promote or promise anything we can't deliver, and if we don't believe something to be in a client's best interest we'll say so.
Outstanding Customer Service
We strive to be better, going beyond the expectation of our clients each and every time.
Never Giving Up
No matter how tough a brief might be, what challenges we may face, we will never give up on a project or client.
I am overjoyed with the new website. Not only can we now be found so much easier, it is also much more up to date.
Maria Portess, Director, Brigg Windows & Conservatories